Regulated Data Environment - Notice history

All systems operational

Okta Login Portal - Operational

100.0% uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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AWS Research & Engineering Studio - Operational

100.0% uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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AWS ParallelCluster - Operational

99.94% uptime
May 2025 · 99.81%Jun · 100.0%Jul · 100.0%

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Open OnDemand - Operational

100.0% uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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Globus - Operational

98.85% uptime
May 2025 · 99.93%Jun · 100.0%Jul · 96.71%

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User Documentation - Operational

100.0% uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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ServiceNow Ticketing System - Operational

100.0% uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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Notice history

View current status

Jul 2025

Globus service is temporarily unavailable
ResolvedMajor outage24 hours 29 minutes
  • Resolved
    UTC
    Resolved
    During routine patching and instance type resizing procedures on the Globus Endpoint within the AWS Production Sanitization Zone, the instance experienced a boot failure attributable to a kernel-related issue, which impacted the root volume. To remediate the situation, we provisioned a temporary EC2 instance utilizing a known-good AMI derived from a snapshot, validated kernel integrity, and successfully reattached the repaired root volume. We are continuing to investigate the kernel issue to determine the specific root cause. Full Globus service functionality has been restored.
  • Update
    UTC
    Update
    We are currently investigating this incident.
  • Investigating
    UTC
    Investigating

    The Globus service is currently unavailable due to an unexpected impact from recent adjustments made to optimize data transfer and endpoint instance resources. Our team is actively working to resolve the issue and restore service as quickly as possible.

Jun 2025

Globus Service is Down
ResolvedPartial outage4 hours 2 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved and Globus service has been restored.

  • Investigating
    UTC
    Investigating
    The Globus service for the Regulated Data Environment is currently down following a failed patch applied during today's scheduled maintenance. Our technical team is actively working to resolve the issue and restore service as quickly as possible. We will notify you as soon as service has been restored.
JUN2
Extended Maintenance Window - Monday 2 June 2025 - 0600 to 1600 hrs ET - ReD Environment
CompletedMaintenance10 hours
  • Completed
    June 02, 2025 at 8:00 PMUTC
    Completed
    June 02, 2025 at 8:00 PMUTC
    Maintenance has completed successfully
  • In progress
    June 02, 2025 at 10:00 AMUTC
    In progress
    June 02, 2025 at 10:00 AMUTC
    Maintenance is now in progress
  • Planned
    June 02, 2025 at 10:00 AMUTC
    Planned
    June 02, 2025 at 10:00 AMUTC

    Good Afternoon Researchers:

    On Monday, June 2nd, the regularly scheduled maintenance window for the ReD Environment will be extended by four hours and will run from 6:00 AM to 4:00 PM ET. This extended downtime is necessary to complete the initial phase of the upgrade from RES Version 2024.06 to Version 2025.03, apply routine patches, and perform backend improvements. The additional time has been allocated to allow for troubleshooting and validation testing as part of this process. If maintenance is completed ahead of schedule, we will notify users and restore access early. We appreciate your patience and understanding as we work to improve the system.

    Respectfully,

    The Regulated Data Team

    To request support or report an issue e-mail 'regulated_data_environment@harvard.edu.'

May 2025

MAY19
Schedule Maintenance - 0600 to 1200 hrs ET - Mon 19 May 2025
CompletedMaintenance6 hours
  • Completed
    May 19, 2025 at 4:00 PMUTC
    Completed
    May 19, 2025 at 4:00 PMUTC
    Maintenance has completed successfully
  • In progress
    May 19, 2025 at 10:00 AMUTC
    In progress
    May 19, 2025 at 10:00 AMUTC
    Maintenance is now in progress
  • Planned
    May 19, 2025 at 10:00 AMUTC
    Planned
    May 19, 2025 at 10:00 AMUTC

    Regularly scheduled maintenance is set for 5/19 and will include EC2 patching, updates to the compute AMIs in Parallel Cluster, Linux and Windows AMI updates in RES, and patching of a VDI session disconnect bug.

Globus collections currently not available
ResolvedPartial outage1 hour 46 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved. All collections are now available

  • Investigating
    UTC
    Investigating

    Some of the globus collections are currently not available. We are investigating the root cause.

Lustre file system on parallel cluster is full.
ResolvedDegraded performance8 hours 30 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved. We'll keep monitoring

  • Monitoring
    UTC
    Monitoring

    We'll be monitoring the situation and evaluate if further volume increase is needed.

  • Identified
    UTC
    Identified

    The issue has been identified and volume of storage has been increased.

  • Investigating
    UTC
    Investigating

    The disk side of lustre filesystem on parallel cluster filled up.

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